{"id":3070,"date":"2022-06-27T15:03:52","date_gmt":"2022-06-27T08:03:52","guid":{"rendered":"https:\/\/lis.fikom.unpad.ac.id\/?post_type=skripsi&p=3070"},"modified":"2022-06-27T15:03:52","modified_gmt":"2022-06-27T08:03:52","slug":"kualitas-layanan-perpustakaan-stie-ekuitas-bandung","status":"publish","type":"skripsi","link":"https:\/\/lis.fikom.unpad.ac.id\/en\/skripsi\/kualitas-layanan-perpustakaan-stie-ekuitas-bandung\/","title":{"rendered":"Kualitas layanan perpustakaan STIE Ekuitas Bandung"},"content":{"rendered":"\n

Penelitian ini bertujuan untuk mengetahui layanan yang diberikan (persepsi) dan harapan pemustaka terhadap kualitas layanan Perpustakaan STIE Ekuitas Bandung dari aspek sikap petugas (pustakawan) dalam melayani (Affect of Service), akses informasi (Information Control), dan perpustakaan sebagai tempat (Library as Place). Metode yang digunakan adalah metode deskriptif dengan pendekatan kuantitatif. Pengumpulan data dilakukan kuesioner, wawancara, observasi, dan studi pustaka. Populasi penelitian ini adalah mahasiswa STIE Ekuitas Bandung berjumlah 98.504 populasi, Teknik sampling yang digunakan adalah Accidental Sampling berjumlah 98 responden. Teknik pengumpulan data menggunakan LibQual\u2122 yang mengukur kesenjangan (gap) AG dan SG diantaranya layanan yang diberikan (persepsi) dan harapan pemustaka terhadap layanan perpustakaan. Bedasarkan hasil penelitian kualitas layanan secara umum bahwa persepsi pemustaka berada pada batas toleransi (zone of tolerance) yang artinya kualitas layanan perpustakaan secara di nilai baik oleh pemustaka, namun perpustakaan belum maksimal memberikan layanan yang unggul (superior) yaitu sesuai dengan harapan yang diinginkan pemustaka.<\/p>\n","protected":false},"template":"","tahun-skripsi":[31],"class_list":["post-3070","skripsi","type-skripsi","status-publish","hentry","tahun-skripsi-31"],"yoast_head":"\nKualitas layanan perpustakaan STIE Ekuitas Bandung - Program Studi Perpustakaan dan Sains Informasi<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lis.fikom.unpad.ac.id\/skripsi\/kualitas-layanan-perpustakaan-stie-ekuitas-bandung\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kualitas layanan perpustakaan STIE Ekuitas Bandung - 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