Pengaruh kualitas layanan perpustakaan terhadap Revisit Intention

The quality of service in terms of service quality according to the four dimensional model of the Libqual+TM that is service affect, library as place, personal control and information access on user’s perception in revisit intention to Ali Alatas Library of Ministry of Foreign Affairs, Republic of Indonesia. The approach used in this research is quantitative with explanatory method. Population in this research is the user who visited the Ali Alatas Library at the time ranged from January to December 2016. The determination of criteria of the research samples was using the technique of simple random sampling, and samples of this study were 93 respondents. Data analysis techniques used was IBM SPSS Statistic Ver. 22.0 software as statistical analysis tool, including descriptive statistics, regression analysis and path analysis. Research data was collected through questionnaires, literature studies and observations. The results showed that library service quality simultaneously positive and significant effect on user perception in revisit intention. The quality of library services gives a significant effect on the users perception with a percentage of 64.6%. The quality of Ali Alatas Library services gives effect to the perception of the visitor to make a return visit to the library in the future.

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